Shipping

SERVICE:

We use Canada Post as our default shipping service. You will see a selection of service levels to your destination on the 'checkout' page.


TIMEFRAME:

We generally ship within a couple of business days.

While we often pack and ship during the weekends as well, please note that there are no pickups by Canada Post on Saturday or Sunday.


SMALL PACKETS:

Due to the nature of the products we sell, "small packet - air" is the most common and popular shipping option with our international customers. While the most economical, please note that this service does not have tracking.


COST ADJUSTMENTS:

The shopping cart we use has very limited settings for packaging options. As a result, the shipping charge at the checkout can be significantly under-estimated. This is most likely to happen with orders going outside of North America. Depending on the combination of products ordered, the final package can go over a certain weight limit (usually 250g/500g/1kg), at which point the shipping cost can increase dramatically.

We normally absorb this discrepancy when it's a couple of dollars, but in some situations it can be a lot more. In this case we will contact you and send an invoice for at least a portion of the difference. We apologize for any inconvenience, and appreciate your understanding.


COVID/SERVICE DELAYS and RESTRICTIONS:

Due to the current situation, postal services and couriers around the world have generally suspended service guarantees. While things are running better in 2021, you should be prepared for at least 1-2 weeks of delays.

There may still be some countries we may be unable to ship to.

Should we be unable to ship your order, we will contact you and issue a full refund.


[Last update: 2021-02-16]